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  • What is direct to garment (DTG)?
    Direct to garment (DTG) is a printing process that allows an image or design to be printed directly onto a garment using a digital file. With this being our primary method of printing on apparel, it allows us to produce photo-quality prints. Unlike traditional printing methods, it does not require plates or screens, which makes it more cost-effective for small volume printing. We use the Epson SureColor F2100 for all our DTG needs!
  • What is this residue on my new shirt?
    Before printing, pretreat is applied to the garment to help prepare the fabric to better receive the ink and improves the quality of the printed image. The pretreatment solution is a binding agent to help the ink adhere to the garment. The liquid solution is applied using a machine sprayer and then dried for printing. Proper pretreatment is important for achieving a high-quality, long-lasting print, especially on dark or colored fabrics. This is not a permanent residue and can be removed by simply washing the garment.
  • What is a "print-ready" file?
    To achieve the highest quality results on your DTG print, we recommend starting with a high-resolution digital file: We recommend images to be in either JPEG or PNG format (vector files also accepted). Ideally, the image should be at least 300 dpi and have a transparent background. Preparing the file properly can help prevent issues such as blurriness, pixelation, or incorrect colors in the final print. If you are unsure if your artwork is print-ready, reach out and we can help verify if it's good to go or requires additional work.
  • Why is the color different than intended?
    The color difference between the actual image and the final direct-to-garment (DTG) printed product can be caused by several factors. One of the most common reasons is that the colors on the screen are displayed in RGB color mode, while the printer prints using CMYK color mode. This can result in some colors appearing different from what was originally intended. Additionally, the color of the garment itself can affect the final printed color, especially when printing on colored or dark fabrics.
  • What is digitizing?
    Embroidery digitizing involves the process of transforming a design or image into a digital file that can be read by an embroidery machine. This is accomplished through the use of specialized software that creates a detailed stitch-by-stitch map of the design and selects appropriate thread colors to use during the embroidery process. The resulting digital file provides precise instructions to the embroidery machine to create the design on fabric.
  • Can you use my digitized file?
    Yes, we accept embroidery files that have been digitized elsewhere. However, we are not responsible for the stitch quality. Any additional work to adjust or re-digitize the design will be an additional charge. For digitizing, we prefer vector files, such as SVG, AI, or EPS. If you don't have vector files available, a high quality digital image file such as a JPEG or PNG can be used as a reference to create the design.
  • Can I order a sample stitch-out?
    Yes. Once the file is digitized, you may request a sample stitch-out of the embroidery free of cost. We will send over a photo of the stitch-out for you to approve. The sample will be done on a flat fabric. For an additional cost, we can ship the sample stitch-out to you.
  • Garment Care Instructions
    For printed apparel: Wash the garment inside out in cold water with a mild detergent. Do not use bleach or fabric softener, as these can damage the print. Avoid using high-heat settings on the dryer or ironing directly on the printed area. Hang or lay the garment flat to dry. It is also recommended to avoid dry cleaning, as the chemicals used can cause the ink to fade or crack. Proper care can help to extend the life of the printed design and keep it looking vibrant for longer. For embroidered apparel: Wash the garment inside out in cold or lukewarm water with a mild detergent and like colors. Avoid using bleach or fabric softener, as these can damage the embroidery threads. To prevent damage to the embroidery, avoid rubbing or scrubbing the design while washing. Tumble dry on low or hang to air dry. Iron the garment inside out on a low heat setting. Proper care can help to extend the life of the embroidery and keep it looking crisp and new.
  • Apparel Sizing
    For our t-shirts we print on a premium 100% combed ring-spun cotton mid-weight shirt:
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